Due to the sharp decrease in demand, the Ministry of Foreign Affairs (MNE) will discontinue the COVID-19 Line on Friday May 29th. Until then, the line WILL remain available between 9:00 and 5:00 PM. During non-working hours the line in use will be the Emergency Office Consular (GEC) Line.
After May 29th, the GEC will receive all phone calls and emails previously directed to the COVID-19 Line.
The MNE COVID-19 Line was created on March 16th, 2020 with the purpose of providing information to Portuguese citizen who were traveling and trying to return to Portugal. Since its creation, it received and handled over 20,000 calls and about 13,000 emails.
The Consular Emergency Office is the emergency response structure of the Ministry of Foreign Affais - MNE - and operates 24 hours a day, 365 days a year, either by phone or email (+ 351 217 929 714 | + 351 961 706 472 | firstname.lastname@example.org).